Terms and Conditions of Sale

These Terms and Conditions of Sale govern all purchases made through FarhatArt.com . FarhatArt.com is owned and operated by [Your Company Name] and offers artistic paintings for sale exclusively within Morocco. By accessing our Website and purchasing our products, you acknowledge that these Terms apply to all transactions conducted on FarhatArt.com.

2. Acceptance of Terms

By placing an order through FarhatArt.com, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, please refrain from making purchases through our Website.

3. Product Descriptions

3.1 Accuracy of Information

We strive to present all paintings on our Website with accurate descriptions, dimensions, and visual representations. However, please note that:

  • The colors of paintings may appear slightly different on your screen compared to the actual artwork due to variations in display settings and screen calibration.
  • Dimensions are provided in centimeters and are as accurate as possible, with a tolerance of ±1 cm.
  • Each painting is a unique piece of art, and minor variations are inherent to handmade artistic works.

3.2 Availability

All paintings displayed on our Website are available for purchase unless marked as “Sold” or “Reserved.” In the rare event that a painting becomes unavailable after you have placed an order, we will contact you promptly to offer alternatives or provide a full refund.

4. Pricing and Payment

4.1 Pricing

  • All prices are listed in Moroccan Dirhams (MAD) and include applicable Value Added Tax (VAT).
  • The price displayed for each painting is final and does not include shipping costs, which may apply as described in Section 5.
  • We reserve the right to modify prices at any time, but changes will not affect orders that have already been confirmed.

4.2 Payment Methods

FarhatArt.com accepts the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard)
  • Bank Transfers
  • Mobile Payment Services (such as those offered by Moroccan banks)
  • Cash on Delivery (available for certain locations within Morocco)

4.3 Payment Security

Our Website uses secure payment processing systems to protect your financial information. All payment data is encrypted and processed securely.

5. Free Shipping

5.1 Free Shipping Threshold

We offer free shipping for all orders with a total value exceeding 400 MAD to any location within Morocco.

5.2 Standard Shipping Costs

For orders below 400 MAD, shipping costs will be calculated based on the delivery location and will be displayed during the checkout process before payment confirmation.

6. Order Process

6.1 Placing an Order

To purchase a painting from FarhatArt.com:

  1. Select the desired painting from our collection.
  2. Click on “Add to Cart” or “Buy Now.”
  3. Review your selection in the shopping cart.
  4. Proceed to checkout and provide the required information.
  5. Select your preferred payment method.
  6. Confirm your order by making payment.

6.2 Order Confirmation

After placing an order, you will receive:

  • An immediate on-screen confirmation.
  • An email confirmation with your order details and a unique order reference number.
  • A second email confirmation once your payment has been processed successfully.

7. Delivery and Shipping

7.1 Delivery Areas

We currently deliver to all major cities and towns within Morocco. Some remote areas may experience longer delivery times or require additional shipping fees, which will be communicated during the checkout process.

7.2 Delivery Timeframes

  • For major cities (Casablanca, Rabat, Marrakech, Tangier, Fes): 2-5 business days
  • For other locations within Morocco: 5-10 business days
  • Custom or commissioned artwork may require additional production time, which will be specified before order confirmation.

7.3 Tracking Information

Once your order is dispatched, you will receive tracking information via email allowing you to monitor the delivery status.

8. Returns and Refunds

8.1 Return Policy

If you are not completely satisfied with your purchase, you may return it within 7 days of receipt under the following conditions:

  • The painting must be in its original condition, undamaged, and with all protective packaging intact.
  • You must provide proof of purchase (order confirmation email or receipt).
  • The cost of return shipping must be covered by the customer unless the return is due to a defect or error on our part.

8.2 Refund Process

Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued using the same payment method used for the purchase.

8.3 Damaged Items

If you receive a damaged painting, please:

  1. Take photographs of the damage and packaging.
  2. Contact our customer service within 48 hours of delivery.
  3. We will arrange for collection and replacement or provide a full refund at our discretion.

9. Customer Responsibility

9.1 Accurate Information

Customers are responsible for providing accurate and complete information when placing orders, including:

  • Correct shipping address
  • Valid contact information (phone number and email)
  • Accurate billing details

9.2 Receipt of Goods

Customers are responsible for:

  • Being available to receive the delivery or making appropriate arrangements.
  • Inspecting the painting upon delivery and reporting any issues within 48 hours.
  • Ensuring proper handling and care of the artwork after receipt.

10. Limitation of Liability

10.1 Website Errors

While we strive to maintain accurate information on our Website, we are not liable for:

  • Typographical errors in pricing or product descriptions.
  • Temporary unavailability of the Website or technical issues during the ordering process.
  • Inaccuracies or omissions in product information.

10.2 Damage During Delivery

Our liability for damage occurring during delivery is limited to the replacement of the damaged item or a full refund of the purchase price.

10.3 Indirect Damages

FarhatArt.com shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, delivery, or use of our products.

11. Governing Law

These Terms and Conditions are governed by the laws of Morocco. Any disputes arising from or related to purchases made through FarhatArt.com shall be subject to the exclusive jurisdiction of the courts of Morocco.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

  • Email: contact@farhatart.com
  • Phone: 06 01 73 02 26
  • Address: sale

Last Updated: March 24, 2025